Updated: November 20, 2020
1.1 Personal data, information of any nature and support, including sound and image, relating to an identified or identifiable natural person shall be understood. A person who can be identified, directly or indirectly, in particular by reference to an identification number or one or more specific elements of his physical, physiological, psychological, economic, cultural or social identity, shall be regarded as identifiable.
2.Controller and National Supervisory Authority
2.1 The entity responsible for the collection and processing of users' personal data, namely the categories of data collected, what the processing of the data is and the purposes for which they are used is MBiológico - Produtos Biológicos Lda. nº de contribuinte 514 810 122 the physical address where Av is established. Duke of Loulé, 91. 1ºDto, 1050-089, Lisbon, phone +351 916 960 042, email email@example.com
2.2 National supervisory authority
The national supervisory authority is the National Data Protection Commission (CNPD):
Rua de São Bento, nº 148, 3º, 1200-821 LISBOA | firstname.lastname@example.org
Types of personal data and processing purposes
3.1 Access to the website and navigation: with access to the website are automatically collected a set of computer data, which are recorded temporarily in own files, being deleted automatically after a certain period. The collection of this data is merely technical, such as connection configuration, system security, technical network administration and website optimization. The following are the personal data collected for this purpose: a) IP address of the requesting processor; b) Date and time of access; c) Name and URL of the downloaded file; (d) volume of data transmitted; (e) an indication as to whether the transfer was successful; (f) identification data of the browser software and operating system; g) Website from which you have accessed our website; (h) the name of the Internet service provider.
3.2 Contact form: if you wish to contact MBiológico - Produtos Biológicos Lda directly through the website, you must fill out the form provided for this purpose, which can be found in the contact detail. You will be asked for some personal data such as your name and email address. Collecting this data is only to make it possible to respond to your contact and provide you with the information you need.
3.3 Create Registration: For the creation of registration on the website, the user is asked for some personal data such as name, email address, address, country and taxpayer number, for the purpose of managing any online orders, and their delivery, billing, as well as the applicable guarantees.
3.4 Newsletters: MBiológico - Produtos Biológicos Lda. offers the possibility of subscribing to a free newsletter service to visitors to its website. The purpose of this service aims to bring to the knowledge of its subscribers relevant information within the areas of interest covered by the services provided by MBiológico - Produtos Biológicos Lda.. In order to use this service you will necessarily need to provide your email address. You can unsubscribe from the newsletter service at all times, just by following the directions in this direction at the end of each newsletter.
3.5 The User warrants that the personal data provided to MBiológico - Produtos Biológicos Lda. are true and becomes responsible for communicating any changes thereof.
Retention period of your data
The user's personal data will be kept for the period necessary to comply with legal obligations. In the absence of a specific legal requirement, the user's personal data will be stored and stored for a period of:
Transaction management - legal term of 10 years;
Customer management in loyalty programs - 3 years
Marketing– 2 years (more current year) since the last interaction;
Management of users of sites or platforms - 1 year (more current year) after the last access;
Home deliveries - 2 years;
Guarantees and after-sales support - 2 years or equal to the warranty period if it is longer.
Registration and proof of transactions for distance contracts - 6 months after the term of the contract;
Providing data to third parties
5.1 Unless otherwise provided, your personal data will not be disclosed to third parties without your explicit consent.
5.2 Your personal data may, however, be disclosed to third party service providers that assist MBiológico - Produtos Biológicos Lda. in the exercise of its activity such as web page hosting services, e-mail, payment processing, shipments and deliveries, transportation and payment brand management and product promotions. As far as possible, MBiológico - Produtos Biológicos Lda. seeks to ensure that entities that have access to personal data are credible and offer high guarantees of protection, never being transmitted to them data beyond what is necessary to provide the contracted service.
5.3 In addition, your personal data may be disclosed to third parties to:
Meet requirements imposed by law or by competent government or judicial authorities;
satisfy the requirements necessary to initiate or sustain a judicial process or defence in a legal action;
Your personal data may also be communicated to the police or judicial authorities in accordance with applicable laws and regulations and upon formal request by the authorities for fraud prevention against us (anti-fraud services).
Storage of your Personal Data
The personal data collected and processed by MBiológico - Produtos Biológicos Lda. are stored on servers with limited access, located in controlled facilities.
Data transfers abroad
If the provision of certain services by MBiológico - Produtos Biológicos Lda. implies the transfer of the personal data of users outside Portugal, MBiológico - Produtos Biológicos Lda. will strictly comply with the applicable legal provisions, in particular as regards the determination of the suitability of such country with respect to the protection of personal data and the requirements applicable to such transfers.
To prevent unauthorized disclosure or access and to ensure proper use of users' personal data, MBiológico - Produtos Biológicos Lda. uses appropriate and reasonable physical, technical and administrative procedures to safeguard the information it collects and treats, in order to protect personal data against its dissemination, loss, misuse, alteration, treatment or unauthorized access as well as , against any other form of unlawful treatment.
To this end, in addition to using http protocol over an additional layer of security that uses the SSL/TLS (HTTPS) protocol, your system encrypts the information to ensure that it is not intercepted when transmitted over the network and has implemented authentication/access control systems (login and password) and use of firewalls.
Rights of Data Subjects
In accordance with the legislation in force, the user has the right of access and rectification of his/her personal data, as well as the right to request its deletion, to owe its processing and to obtain its limitation or portability to the extent applicable.
You may also owe that your data is used for the purpose of creating your customer profile; in this case, you will not be able to benefit from personalized offers or services. In addition, you may, at any time, ask to stop receiving our communications for marketing and advertising purposes.
These rights may be exercised by contacting MBiológico - Produtos Biológicos Lda.,
- by mail: Av. Duke of Loulé, 91. 1stDto, 1050-089, Lisbon
- by e-mail: email@example.com
Connecting to social networks
We allow you to connect to social networks, but we are not responsible for your privacy and security policies. We recommend that you check them.
These are links to social networks external to MBiológico - Produtos Biológicos Lda., subject to its own Privacy Policies. These networks may record information relating to users' activities on the Internet, including on our website.
We recommend that you review the conditions of use and privacy policies of these social networks to know exactly how they use users' personal data, as well as the procedure for deleting or limiting the processing of such data.
MBiológico - Produtos Biológicos Lda., does not knowingly collect personal data from children under the age of eighteen. If you are under the age of eighteen, do not give us personal data. If you believe that a minor has transferred personal data to MBiológico - Produtos Biológicos Lda. please contact us to make every effort to delete this personal data from our databases.
In the event of a dispute, the consumer may have recourse to an Alternative Consumer Dispute Resolution (ADR) entity.
The Alternative Consumer Dispute Resolution (ADR) entity are the entities authorized to mediate, reconcile and arbitrate consumer disputes in Portugal that are included in the list of ADR entities provided for by Law No. 144/2015.
The European Commission, through Regulation (EU) No 524/2013 of the European Parliament and the Council of 21 May 2013, established the LlR platform for alternative dispute resolution between consumers and traders relating to sales contracts or online services.