Updated: November 20, 2020
MBiológico - Biological Products Lda
Services Adm.: Av. Duke of Loulé 91, 1 DTO. 1050-089 Lisbon
These Terms and Conditions apply to all visits and uses of the Site, as well as to content (as defined below), information, recommendations and/or services provided on or through the Site. By accessing and using the Site, you accept these Terms and Conditions in its entirety, as well as any other laws or regulations that apply to the Site, the Internet and/or the World Wide Web. If you do not accept these Terms and Conditions in its entirety, please leave the Site.
The validation of the purchase order assumes that the customer has become aware of and accepts the general conditions of use of the website.
Ownership of content
The Site is owned and operated by MBiológico - Produtos Biológicos Lda
All trademarks used on the site are for the demonstration of products marketed by our Company so you may not use, copy, reproduce, republish, upload, edit, transmit, distribute or modify in any way that is trademarked.
Misuse of the Site
You are prohibited from using the Site to post or transmit any materials that are or may be infringing, threatening, false, misrepresenting, provocative, slanderous, invading privacy, obscene, pornographic, abusive, discriminatory, illegal or any material that may constitute or encourage conduct that may be considered as criminal offenses, violating the rights of any party or otherwise giving rise to civil liability or breaking any law. Use of this Site for advertising purposes or for the performance of any commercial promotion activities is also prohibited.
Changes to the Terms
Prices shown include VAT (6% or 23% under Portuguese law).
At this cost, customs duties are in addition, if applicable.
All orders through the website, you will receive a confirmation with the respective details such as the total price of the order including the value of the shipping costs. If MBiológico - Produtos Biológicos Lda is unable to provide a customer's order in part or in full, mbiológico will contact immediately in order to resolve the situation. Orders will be processed and shipped shortly after receipt of proof of payment.
The estimated delivery time for distribution is 2 working days, for any order in national territory, and can go up to a maximum of 10 working days in case of stock rupture.
However, the delivery time after our shipment will depend on third parties, namely the company that will perform the delivery service.
If you have any urgency or special request, you can always contact us at firstname.lastname@example.org or Tel : +351 916 960 042
The value of the shipping costs is supported by the customer and will be calculated according to the weight of the products, weight of the safe packaging, and the destination of the same. This amount will be indicated in the shopping cart before the final validation of the order.
All taxes and fees associated with the products and their transportation are included in the final amount to be paid, except customs fees payable, both inside and outside the countries of the European Union.
Order Receipt / Complaints and Return
All our products are properly packaged in appropriate packaging, however we recommend that all orders be examined by the customer upon receipt.
If any irregularity or damage to the product is detected, we ask you to confirm that the content is intact and may refuse the same if you consider that it is not in the best condition.
In case of any anomaly with the order at the time of delivery we request, if possible, a photographic record.
If any imperfection or damage to the product is inthe light, the customer must duly justify the reason for the return and immediately notify MBiológico - Produtos Biológicos Lda that he will resolve the situation as soon as possible.
For clarification of any questions, request for additional information or sending suggestions, contact us email@example.com
An order can be cancelled by the customer, at no cost and without any justification, provided that such cancellation is made before payment and consequent processing of shipment.
MBiológico - Produtos Biológicos Lda allows the return of products within 15 days. However, at the time of return, the product will have to remain intact (including packaging accompanying the product, labels and counter-labels), otherwise the return will be void.
If you wish to return an order after it is received, it must be carefully reassembled and you must resend it to the shipping address described in the shipping guides.
You must keep the order in good condition until the return is made.
The amount paid in the meantime will be returned, provided that, after receiving and verified, the products are in perfect condition.
Shipping charges will not be refunded.
All products sold at MBiológico - Produtos Biológicos Lda are perishable or likely to change, depending on the conditions of handling, inadequate temperature, luminosity or humidity, so we do not accept the return of a product under conditions that have deteriorated the quality of it.
Products can be exchanged for another item that is available in the online store, whenever they are in perfect condition and the packaging has not been opened or is not damaged.
If you wish to exchange an item from your home, you must request a return via firstname.lastname@example.org, indicating the reason and their contact details in order to obtain all the necessary clarifications.
The costs of transport and resubmission shall be the responsibility of the customer.
The deadline for any exchange or return is 15 days from the date of receipt of the order.
Payment must be made by:
- Payment of Services at THE ATM > Payment of Services at the ATM
"Payment of Services", with entity and reference, at any ATM or through its homebanking service. (Only available to customers of Portuguese banks. Payment service provided by IfthenPay.)
The order will be sent within 24 hours as soon as you receive proof of payment.
MBiológico - Produtos Biológicos Lda does not accept any kind of responsibility for the absence of payment resulting from incorrect data filling by the customer, whatever they may be.
MBiológico - Produtos Biológicos Lda will use its efforts to ensure maximum confidentiality and security in data transmitted over the Internet.
Invoices and Receipts
The customer will receive the invoice with their order.
If the name or delivery address is different from the buyer's name the invoice will be sent via email if requested.
The description, image and any other information of a product presented in the online store may be changed without notice.
Product images may not fully match the actual product image.
If you need any additional information, please contact us to be informed.